Customer Unload Instructions
Get Ready for Lift Gate Delivery
Thank you for your purchase! We are thrilled you chose our product to help make your playground safe!
Your order is now entering the tendering phase where we will prepare the shipping. Here’s what you can expect for your product delivery, and how to manage it. Each ton ordered is banded to a pallet that measures 4x4x5 feet and weighs 2060 lbs.
Commercial trucks will deliver your product. We always secure the smallest truck possible for your delivery.
How a Ton of Rubber Comes off The Truck
1 The driver will have a lift gate on their truck to ensure the pallet makes it to ground level. In many cases the driver can make it to your driveway if it is accessible.
2 A pallet jack is used to move the product from the truck to the curbside. The pallet jack must have a smooth level surface to operate. It will not be able to move over gravel or grass.
here's What The Product Looks like coming off the truck
The product will be delivered in one-ton sacks, strapped down on pallets.
Installing Jelly Bean
Take a look at this short video interview that describes how to install Jelly Bean playground rubber mulch in your backyard. In this video the CEO of Jelly Bean discusses the best techniques for installing the product and addresses common questions about installation.
We will be in touch soon to schedule a delivery date if we have not already scheduled one. We will have the carrier set a specific time to unload with you directly.
Due to the high freight cost associated with rubber products returns are not accepted.
The customer is responsible for any detention, storage fees, or other shipping charges for failure to accept delivery when contacted by the delivering freight company.
Any modification to these terms must be in writing by a sales representative.
Thanks again for choosing Jelly Bean and we look forward to serving you.